Amazon Fire TV Not Connecting to Internet with Ethernet Cable

NOTE: This applies only to the Amazon Fire TV Box, Not the Amazon Fire Stick.  The Amazon Firestick Does not have an Ethernet port.

I have had some complaints of the Amazon Fire TV Box not connecting to the internet when using the Ethernet cable rather than Wifi.  The most common cause is that the Ethernet cable was connected after the Amazon Fire TV was powered on and the Wifi may be trying to connect.  Here are a few suggestions on how to get the Amazon Fire TV Box to connect to the internet with the Ethernet.

Easiest First:  Remove the Power Cable from the Amazon Fire TV Box.  Connect the Ethernet cable to the Amazon Fire TV Box, and the other end to your router.  Power the Amazon Fire TV Box back on.  This will usually correct the issue of the Amazon Fire TV Box connecting to the internet over Ethernet.

If this does not work then...

You Can Also Check the Settings:

  1. Connect one end of an Ethernet cable to you Amazon Fire TV Box and the other end to your router.
  2. In the Amazon Screen go to Home screen, select Settings > System > Network > Wired.  This Should select the wired network as you primary internet connection.

2 Responses

  1. I have done the suggested actions for the Ethernet issue but know matter what the fire tv is not sensing the ether net cable being plugged into it. It just says please contect cable. It is like the port is deactivated. Is there something I am missing here ?
    • jamendac
      First thing try both another ethernet cable and another port on the router. Remove the power when doing both so that the amazon fire tv box is fully reset. Also check to ensure that the ip settings are set to DHCP rather than static on the Amazon Fire TV box. You can also ensure that there is not a static IP set. Should be found in settings > system > network on the Amazon Fire TV Box. Check other settings there also to ensure Wired connection is not disabled.

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